Patient Containment & Network Optimization
Downstream service routing across the USC network
Identify post-discharge service needs, route patients to USC resources, and track retained vs leaked revenue from external referrals.
Downstream Service Needs
identified across pilot
USC Routed Services
External Routed Services
Referral Capture Rate
USC ÷ total
Leakage Rate
external ÷ total
Revenue Retained
Revenue Leaked
Completed USC Services
77% overall completion
USC vs External Destination
Where downstream services are delivered
Service Category Mix
Follow-up · Imaging · Lab · Procedure · PT · Pharmacy · DME · Other
Leakage Reason Breakdown
Why patients went out-of-network
Revenue Retained vs Leaked
Estimated downstream $
Containment Funnel
Need identified → referral created → scheduled → completed
Need Identified
30
100% of need
Referral Created
30
100% of need
Scheduled
30
100% of need
Completed
23
77% of need
Navigator Resource View
Real-time availability of USC resources for patient routing (mock)
USC Labs
- Capacity
- 92% capacity
- Turnaround
- Same-day
Walk-in slots open at 3 sites
USC Imaging
- Capacity
- 78% booked
- Turnaround
- 3–5 days
MRI backlog at Westside
USC PT
- Capacity
- 65% utilization
- Turnaround
- 1–2 wks
Pelvic floor PT openings
USC Specialty Follow-up
- Capacity
- Tight
- Turnaround
- 2–3 wks
Urology slots prioritized for pilot
USC Pharmacy
- Capacity
- Stocked
- Turnaround
- Same-day
Specialty Rx dispensing onsite
USC DME
- Capacity
- Selective inventory
- Turnaround
- 2–4 days
Catheter supplies plentiful; ostomy limited
USC Post-Acute Partners
- Capacity
- No capacity this week
- Turnaround
- 5+ days
Refer to in-network SNF list
Steerage Records (30)
Click a row to drill into the patient timeline
| Steerage | Patient / Episode | Identified | Service | Destination | Referral / Sched / Comp | Leakage | Est. USC $ | Referring Staff |
|---|---|---|---|---|---|---|---|---|
| STR-0001 | PT-000001EPI-2026-0001 | Feb 21, 2026 | Procedure Outpatient procedure | USC Keck Hospital of USC | — | $1450 | — | |
| STR-0002 | PT-000002EPI-2026-0002 | Mar 07, 2026 | PT Physical therapy course | USC Keck Hospital of USC | — | $220 | Felix Stone | |
| STR-0003 | PT-000003EPI-2026-0003 | Mar 25, 2026 | Imaging Diagnostic imaging study | USC USC Norris Cancer Hospital | — | $480 | Liam Chen | |
| STR-0004 | PT-000004EPI-2026-0004 | Mar 07, 2026 | Follow-up Post-op follow-up appointment | USC USC Pasadena Surgery Center | — | $175 | — | |
| STR-0005 | PT-000005EPI-2026-0005 | Apr 13, 2026 | Follow-up Post-op follow-up appointment | USC Keck Hospital of USC | — | $175 | — | |
| STR-0006 | PT-000006EPI-2026-0006 | Feb 24, 2026 | Lab Lab panel / blood draw | USC Keck Hospital of USC | — | $95 | — | |
| STR-0007 | PT-000007EPI-2026-0007 | Feb 23, 2026 | Follow-up Post-op follow-up appointment | USC USC Norris Cancer Hospital | — | $175 | Naomi Reyes | |
| STR-0008 | PT-000008EPI-2026-0008 | Apr 18, 2026 | PT Physical therapy course | USC USC Norris Cancer Hospital | — | $220 | Liam Chen | |
| STR-0009 | PT-000009EPI-2026-0009 | Feb 15, 2026 | PT Physical therapy course | USC USC Pasadena Surgery Center | — | $220 | — | |
| STR-0010 | PT-000010EPI-2026-0010 | Feb 07, 2026 | Pharmacy Specialty medication fill | External Community Health LA (External) | Leaked Out-of-network referral | $60 | — | |
| STR-0011 | PT-000011EPI-2026-0011 | Mar 12, 2026 | Imaging Diagnostic imaging study | USC USC Urology Beverly Hills | — | $480 | Derek Mensah | |
| STR-0012 | PT-000012EPI-2026-0012 | Feb 22, 2026 | Follow-up Post-op follow-up appointment | USC USC Pasadena Surgery Center | — | $175 | Carmen Ortiz | |
| STR-0013 | PT-000013EPI-2026-0013 | Apr 06, 2026 | PT Physical therapy course | USC USC Urology Beverly Hills | — | $220 | Brandon Lee | |
| STR-0014 | PT-000014EPI-2026-0014 | Mar 01, 2026 | Procedure Outpatient procedure | USC USC Pasadena Surgery Center | — | $1450 | — | |
| STR-0015 | PT-000015EPI-2026-0015 | Mar 21, 2026 | Pharmacy Specialty medication fill | USC USC Norris Cancer Hospital | — | $60 | — | |
| STR-0016 | PT-000016EPI-2026-0016 | Apr 22, 2026 | Lab Lab panel / blood draw | USC USC Norris Cancer Hospital | — | $95 | Jamal Carter | |
| STR-0017 | PT-000017EPI-2026-0017 | Feb 16, 2026 | Follow-up Post-op follow-up appointment | External Pacific Imaging (External) | Leaked Geographic convenience | $175 | — | |
| STR-0018 | PT-000018EPI-2026-0018 | Feb 23, 2026 | Follow-up Post-op follow-up appointment | USC Keck Hospital of USC | — | $175 | Sofia Diaz | |
| STR-0019 | PT-000019EPI-2026-0019 | May 22, 2026 | Follow-up Post-op follow-up appointment | External Pacific Imaging (External) | Leaked Patient preference | $175 | — | |
| STR-0020 | PT-000020EPI-2026-0020 | Mar 06, 2026 | PT Physical therapy course | USC USC Pasadena Surgery Center | — | $220 | — | |
| STR-0021 | PT-000021EPI-2026-0021 | Mar 11, 2026 | Lab Lab panel / blood draw | USC USC Urology Beverly Hills | — | $95 | Sofia Diaz | |
| STR-0022 | PT-000022EPI-2026-0022 | Feb 13, 2026 | Follow-up Post-op follow-up appointment | External Community Health LA (External) | Leaked Geographic convenience | $175 | Jamal Carter | |
| STR-0023 | PT-000023EPI-2026-0023 | Mar 14, 2026 | Pharmacy Specialty medication fill | USC USC Norris Cancer Hospital | — | $60 | Jamal Carter | |
| STR-0024 | PT-000024EPI-2026-0024 | Mar 21, 2026 | Pharmacy Specialty medication fill | USC Keck Hospital of USC | — | $60 | — | |
| STR-0025 | PT-000025EPI-2026-0025 | Apr 17, 2026 | Procedure Outpatient procedure | External Pacific Imaging (External) | Leaked Capacity / wait time | $1450 | — | |
| STR-0026 | PT-000026EPI-2026-0026 | Feb 03, 2026 | Lab Lab panel / blood draw | USC Keck Hospital of USC | — | $95 | — | |
| STR-0027 | PT-000027EPI-2026-0027 | Mar 31, 2026 | Imaging Diagnostic imaging study | USC USC Pasadena Surgery Center | — | $480 | — | |
| STR-0028 | PT-000028EPI-2026-0028 | Feb 22, 2026 | PT Physical therapy course | USC USC Pasadena Surgery Center | — | $220 | — | |
| STR-0029 | PT-000029EPI-2026-0029 | May 05, 2026 | Follow-up Post-op follow-up appointment | USC Keck Hospital of USC | — | $175 | — | |
| STR-0030 | PT-000030EPI-2026-0030 | Jan 29, 2026 | Pharmacy Specialty medication fill | USC USC Pasadena Surgery Center | — | $60 | — |